Refund policy

Return & Refund Policy

At MOOLINSE, we want you to be confident in every order. Here's how we handle issues with your purchase:

What's covered:
If your order arrives damaged, you received the wrong item, or a product has a manufacturing defect, we will make it right. Contact us with your order number and clear photos of the issue, and we'll review it and arrange a replacement at no extra cost.

What's not covered:
We do not accept returns or refunds for change of mind, incorrect size/shade selection, or simply not liking the product once used. Since our products are personal care items, they cannot be returned once opened or used unless there is a genuine defect or delivery error as described above.

How to report an issue:
1. Contact us within 48 hours of delivery via @moolinse_pak, You can always contact us for any return question at haseeebsaqi@gmail.com, or our Contact page
2. Include your order number and photos clearly showing the issue
3. We'll review and respond within 2-3 business days with next steps

Cash on Delivery orders:
Since most orders are paid via Cash on Delivery, please inspect your package at the time of delivery whenever possible. If something looks wrong before you accept the package, you may decline delivery and contact us immediately.

Once a Cash on Delivery order is accepted and payment is made, standard return terms above apply full payment is expected for orders that do not qualify under the "What's covered" section.

Questions?
Reach out via Instagram (@moolinse_pak) or our Contact page and we'll help sort it out.