FAQs

What makes MOOLINSE CARE formulations unique?

We bridge traditional East Asian botanical rituals—such as nourishing rice extract—with advanced clinical actives like AHAs, PDRN, peptides, and skin-identical collagen. Our focus is delivering visible texture refinement and barrier restoration without harsh irritation.

Is the Peel Shot AHA Exfoliating Ampoule suitable for sensitive skin?

Yes. Unlike aggressive peeling solutions, our Peel Shot pairs gentle AHA chemical exfoliants with soothing white and black rice extracts to hydrate and calm the skin while lifting away dead skin cells. If you have hyper-sensitive skin, we recommend performing a patch test on your wrist or behind your ear 24 hours prior to full facial application.

How often should I use the Silicone Scar Stick?

For optimal results on post-acne marks, scars, or uneven skin texture, apply the Silicone Scar Stick directly to clean, dry skin 1 to 2 times daily. Consistency is key to accelerating texture renewal and fading redness.

Can I layer the PDRN Collagen Ampoule with other serums?

Absolutly. The PDRN Collagen Ampoule is lightweight and fast-absorbing. Apply it after cleansing (and after your Peel Shot exfoliant, if using) before applying heavier moisturizer or oil-based treatments.

Usage & Application

In what order should I apply my skincare products?

As a general rule, layer your products from thinnest to thickest consistency:

  1. Cleanser

  2. Exfoliant / Toner (e.g., Peel Shot)

  3. Targeted Serums & Ampoules (e.g., PDRN Collagen / EGF Peptide)

  4. Targeted Treatments (e.g., Silicone Scar Stick)

  5. Moisturizer / Cream

  6. Sunscreen (Morning routine)

Are your products cruelty-free?

Yes, MOOLINSE CARE is committed to ethical skincare practices. None of our final formulas or raw ingredients are tested on animals.

Orders & Shipping

How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Standard shipping generally takes 3 to 7 business days depending on your location. Tracking details will be emailed to you as soon as your package ships.

What is your return policy?

We want you to love your skincare routine. If you receive a damaged item or are unsatisfied with your order, please contact our support team at haseeebsaqi@gmail.com within 14 days of receiving your package, and we will assist you with an exchange or return.