Refund Policy

MOOLINSE is a new and growing brand, and we're still building out a formal returns and exchange process. That means we don't currently offer a fixed return window or automatic refund guarantee.

That said, if something genuinely goes wrong with your order — it arrives damaged, you received the wrong item, or a product has a manufacturing defect — please contact us with your order number and photos of the issue, and we'll review it and work with you on a fair resolution (replacement, store credit, or refund) on a case-by-case basis.

Since most orders are Cash on Delivery, please inspect your package at the time of delivery whenever possible and let us know right away if anything looks wrong.

Reach us via Instagram (@moolinse_pak) or through our Contact page.